Simply Tay LLC wants every customer to be satisfied with their order. If you have an issue with your purchase, please contact us as soon as possible so we can review the situation.
Because many of our products are custom-made, personalized, or made-to-order, returns may be limited.
Please inspect your order when it arrives. If your item is damaged, incorrect, or has an issue, contact Simply Tay LLC within 48 hours of delivery.
Please include:
We will review the issue and determine the best solution.
The following items may not be eligible for return, exchange, or refund:
Custom and memorial items are created based on the details provided by the customer, so please review all names, dates, photos, colors, sizes, and wording before approving your order.
Exchanges may be available for eligible items if the item is unused, in its original condition, and approved by Simply Tay LLC.
Custom, personalized, and memorial items are not eligible for exchange unless there was an error made by Simply Tay LLC.
Refunds are reviewed on a case-by-case basis. If a refund is approved, it will be processed back to the original payment method when possible.
Shipping fees, custom design fees, and rush order fees may be non-refundable.
For return, exchange, refund, damage, or order issue questions, please contact:
Simply Tay LLCEmail:[Your Business Email]Website: [Your Website URL]
